RETURNS AND EXCHANGES

Return period

You have 14 days from the day you receive your order to register a return. Once the return has been registered, the parcel must be handed in within 7 days. To begin the process, please click the MAKE A RETURN button at the bottom of this page.

All items must be returned unused and only tried on indoors. The original shoe box, dust bags and all included accessories must be sent back. Please ensure that the shoe box is protected inside an outer carton. A return slip with your order number and contact details must be included inside the parcel.

Prepaid return labels

We provide a prepaid return label for customers in Sweden, Denmark, Norway, Finland, Austria, Estonia, Belgium, Czech Republic, France, Germany, Latvia, Lithuania, Luxembourg, Poland, Portugal, the Netherlands, Slovakia, Slovenia and Spain.

• Returns within Sweden are free of charge.
  
• For all other listed countries, a fee of 140 SEK is deducted from the refund.

Returns from other countries

If you are returning from a country not listed above, you are responsible for arranging and paying for shipping yourself. The parcel must be sent with tracking to:

• The Gallerist Stockholm AB
• Värmdövägen 738
• 13235 Saltsjö-Boo
• Sweden

Returns from Norway are not subject to any import fees. For other countries outside the EU, customs fees can vary and shipping may be so expensive that returns are not worthwhile. These costs are entirely the customer’s responsibility.

Exchanges

Exchanges are processed once the returned item has been received and approved. On the return slip, please specify the size or model you would like instead. If the requested item is unavailable, a refund will be issued.

Refunds

Refunds are made to the same payment method used for purchase. Normally, this is completed within 5–10 banking days after the return has been received.

Order status

Order Confirmation

You’ll receive a confirmation email immediately after placing your order. If you can’t find it, check your spam or promotions folder.

Tracking

Once your order is packed, you’ll receive a tracking number by email. If the status says “Informed”, it means the label is created but the carrier hasn’t picked it up yet. This usually updates within 1–2 business days.

Delivery Times (once it’s been picked up by the carrier)

• Sweden: 1–3 business days.
  
  
• International: 3–10 business days, depending on customs.

Pre-Orders

Estimated shipping times are displayed on the product page. Items may ship earlier if stock arrives sooner.

Customs and Delays

Customs clearance may delay deliveries outside the EU. If your package is held, the courier may contact you for more information.

Order Not Moving

If tracking hasn’t updated for several days:

• If it’s last scanned in the origin country, it’s likely in transit. You can check with some of the common carriers in that country.
• If it’s stuck at “Informed” for over 3 business days, contact us with your order number.

SHIPPING AND DELIVERY

Processing time

Orders are usually processed within 1–2 business days.

Shipping confirmation

You’ll receive an email with tracking information once your order is dispatched.

International shipping

We ship to most countries. If your country isn’t listed at checkout, contact us to see if we can arrange a solution.

United States of America

Due to recent updates in US "De Minimis" regulations, our primary carrier PostNord has temporarily suspended shipments to the United States. During this period, we're exclusively offering FedEx International shipping, and free shipping is currently unavailable.

Customs and duties

• Norway: No customs fees or import taxes.

• Within EU: No customs fees or import taxes.

• Outside EU: Customs duties, VAT, and import taxes may apply, set by your local customs authority.

Address changes

• If your order hasn’t shipped yet, contact us immediately to update your address.
  
  
• If the package is returned due to a wrong address, we can resend it, but extra shipping charges may apply.
  
  

PAYMENTS AND REFUNDS

Payment methods

We accept major credit cards, Klarna, and other secure payment methods available at checkout.

Klarna invoices

Invoices are sent once your order has shipped.

Refunds

• Refunds are always issued to the original payment method.

• Processing may take up to 10 business days after we’ve received your return.
  

Please allow up to 2 weeks in total before the money appears back in your account.

MAKE A COMPLAINT

We’re sorry to hear if something went wrong with your order. We take complaints very seriously. Please fill in the complaint form with details about your case (including photos if applicable). Our support team will review it and respond with a solution as quickly as possible.

OTHER

For any other questions, please contact us via the form. If you include your order number, we can assist you faster. Our support team aims to respond within 1–2 business days.