RETURNS AND EXCHANGES

You have 14 days after receiving your order to request a return. Items must be unworn, with tags attached, and in original packaging. All returns must be registered through our Return Portal.

Is it free?

• Store Credit: Yes! Returns for store credit are free.

• Exchanges: Yes! We offer one free exchange per order.

• Refunds: If you prefer a monetary refund, we deduct a small shipping fee from your refund amount. See our refund policy for more.

Returns from other countries

What if I am outside the EU or Norway? We do not provide prepaid labels for other regions. You are responsible for all shipping costs, customs duties, and taxes. Please Note: International return costs can be very high. We recommend checking shipping and customs fees before sending, as they may sometimes exceed the refund value.

Exchanges

We know finding the right size can be hard. Therefore, we offer one free exchange per order. Exchanges are processed once the returned item has been received and approved.

Refunds

Refunds are made to the same payment method used for purchase. Normally, this is completed within 5–10 banking days after the return has been received. If you used a pre-paid return label, the return shipping fee will be subtracted from your refund.

Order status

Order Confirmation

You’ll receive a confirmation email immediately after placing your order. If you can’t find it, check your spam or promotions folder.

Tracking

Once your order is packed, you’ll receive a tracking number by email. If the status says “Informed”, it means the label is created but the carrier hasn’t picked it up yet. This usually updates within 1–2 business days.

Pre-Orders

Estimated shipping times are displayed on the product page. Items may ship earlier if stock arrives sooner.

Customs and Delays

Customs clearance may delay deliveries outside the EU. If your package is held, the courier may contact you for more information.

Order Not Moving

If tracking hasn’t updated for several days:

• If it’s last scanned in the origin country, it’s likely in transit. You can check with some of the common carriers in that country.
• If it’s stuck at “Informed” for over 3 business days, contact us with your order number.

SHIPPING AND DELIVERY

Pre-orders

Pre orders are reservations of incoming stock from our factory. Pre ordered items are shipped as soon as our warehouse receives the stock. The estimated shipping time is shown on the product page. We aim to send Klarna invoices as late as possible, but for pre orders longer than four weeks, the invoice may need to be issued before the item is shipped. This is outside of our control.

Delivery Times (once it’s been picked up by the carrier)

For the most accurate information, go to the checkout page and select a shipping method. After being picked up by the carrier, expect the following delivery times:

• Sweden: 1–2 business days.

• Norway: 1-3 business days.

• EU: 1-5 business days.

• North America: 1-3 business days.

Shipping confirmation

You’ll receive an email with tracking information once your order is dispatched.

International shipping

We ship to most countries. If your country isn’t listed at checkout, contact us to see if we can arrange a solution.

Customs and duties

• Norway: No customs fees or import taxes.

• Within EU: No customs fees or import taxes.

• Outside EU: Customs duties, VAT, and import taxes may apply, set by your local customs authority. The end customer is responsible for all such costs. If a package is returned due to unpaid import charges, we can reship it for an additional shipping fee or issue a refund. Any costs incurred to return the package to us, including customs return fees, will be deducted from the refund.

Address changes

• If your order hasn’t shipped yet, contact us immediately to update your address.
  
  
• If the package is returned due to a wrong address, we can resend it, but extra shipping charges may apply.
  
  

PAYMENTS AND REFUNDS

Payment methods

We accept major credit cards, Klarna, and other secure payment methods available at checkout.

Klarna invoices

Klarna invoices are normally sent once your order has shipped.

For pre-orders, Klarna only allows a payment authorization period of up to four weeks. If your order has not shipped within that time, we are required to capture the payment to keep the order active, which means the Klarna invoice will be issued before shipment. We cannot extend the authorization period or delay the invoice beyond this limit, as this is controlled by Klarna. We apologize for any inconvenience.

Refunds

• Refunds are always issued to the original payment method.

• Processing may take up to 10 business days after we’ve received your return.
  

Please allow up to 2 weeks in total before the money appears back in your account.

MAKE A COMPLAINT

We’re sorry to hear if something went wrong with your order. We take complaints very seriously. Please fill in the complaint form with details about your case (including photos if applicable). Our support team will review it and respond with a solution as quickly as possible.

OTHER

For any other questions, please contact us via the form. If you include your order number, we can assist you faster. Our support team aims to respond within 1–2 business days.